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promotes items during their peak production seasons.
Randazzo’s promotes its specialty produce via “Specialty Items of the Month” social media postings. The posts inform consumers of the exotic produce, provide a summary of the prod- ucts and explain how to eat or cook with them. In a page dedicated to specialty items on the store’s website, visitors can click on photos that provide information on the product’s origin, taste and recipes.
The stores merchandise a wide variety of specialties, including Indian bitter melon, chayote squash, dragon fruit, eddoes, fresh turmeric, guava, jackfruit, jicama, longans, long beans, lotus root, malanga coco, Shanghai bok choy, sweet tamarind and Thai coconuts.
Produce displayed in the store’s open market atmosphere is full of color, inviting shoppers toperusetheproduceaisles’offerings.Wooden stands and original cartons merchandise the products.
Randazzo’s is old-school with signage, using simple, traditional handwritten signs that are updated daily. Weekly, specially priced items are displayed at the end of the aisles. Randazzo’s recently created a center island display featuring bananas circling a palm tree.
The stores’ forebearer taught his offspring how to merchandise produce. “Joe Randazzo started with a small truck selling produce,” says Urbani. “He knew the business his whole life and passed tradition down to his family who followed in his footsteps growing up buying and selling produce.”
The stores, particularly the ones in Dear- born Heights and Westland, serve a variety of ethnic groups and ages, including grandparents who have shopped in the stores for decades passing tradition down to their grandchildren. According to the U.S. Census Bureau, of the 4.3 million people in the Detroit-Warren-Dearborn, MI, metropolitan area, 66 percent are white, 22 percent black with 4 percent each of Asian and Hispanic descent. In the city of Detroit, blacks account for 79 percent, whites 14 percent, Hispanics 8 percent, Asians 1.5 percent with American Indians at .3 percent.To cater to the region’s diverse demographics, the stores carry a large variety of ethnic-oriented foods.
“Detroit is a great city for our produce retail,” says Urbani. “What makes it great is that we have been here in Detroit since 1956, and we’ve grownwithDetroit.Wearewell-knowninthis city, and we cater to families who have been coming to us for generations.”
The city’s transformation makes Detroit different.“This city is unique because it’s under- gone so many changes,” she says. “Detroit has
gone through a ton of ups and downs. We’ve constantly been there through it all, feeding families in the freshest and most affordable way possible.”
The store’s central location is a major advan- tage for sourcing and retailing area produce. The store caters to everyone in its Detroit neighborhood, but is also a short 10 minutes from downtown, and about 15 minutes from suburban areas such as Grosse Pointe, Roseville, St. Clair Shores, MI and Warren, MI.
The proximity to Michigan’s many local produce growers also helps. “Local products play a huge role in our produce business,” says Urbani.“We try to buy as much locally grown farmer-based produce as possible. Today’s consumers are becoming more health-conscious and aware of where their produce is coming from and want to support homegrown prod- ucts. Demand for local produce will continue to increase.”
When local product isn’t available outside of Michigan’s four-month growing season, wholesalers Rocky Produce, Inc., and Ben B. Schwartz & Sons, Inc., provide produce.
Though Randazzo’s doesn’t sell the same kinds of foods sold by the area’s other larger chains, it must remain competitive. “There are many large grocery stores; however, we are a one-of a-kind, produce-only market that differentiates us from any of these larger grocery stores,” says Urbani.
That distinction is key to survival.“One must stand out to be successful in today’s competi- tive retail environment,” she says. “They must have something that differentiates them from every other store or Amazon click-of-a-button purchase. They must stand for a good cause, offer prices that are unbeatable, provide a good experience or be convenient for customers. What we have is the largest variety of produce at prices you can’t beat.”
To keep those customers happy, Randaz- zo’s works to make shopping different. Its 350
employees have been a part of the Randazzo family for generations, some as many as 40 years.
“Our overall philosophy is a family-run business that passes the savings on to our customers with unmatched value, quality and selection,”says Urbani.“We engage customers by encouraging them to make an experience out of coming to our store. ‘Come with your family or friends, visit our open market, be a part of this family-oriented, affordable expe- rience.’ Because the majority of our employees have been working at our stores for so long, customers can always count on seeing a friendly, familiar, knowledgeable face.”
The children and grandchildren of founder Joe Randazzo, who died at 88 in 2015, run the company. Sam Randazzo, president, heads produce buying; Peter Randazzo, vice president, manages store operations; Marie Randazzo Urbani is secretary; Patrina Randazzo Bergamo is treasurer. Their descendants are Sarah Urbani, Sam Randazzo, produce buying director; Joe Randazzo, store operation director; Jack and Peter Randazzo are general managers; and Alexa Bergamo, director of human resources.
Randazzo’s also wholesales produce, deliv- ering to area foodservice customers, including 250 restaurants, banquet halls and other area markets.
“The produce business is constantly changing,” says Urbani. “For buyers, every day is different, and it’s hard to predict the next day. It is also very fast-moving. It’s unlike any other business.” pb
FACT FILE:
Joe Randazzo’s Fruit and Vegetable Market
5240 East Outer Dr.
Detroit, MI 48234
P: (313) 892-0093
Hours: Mon – Sat - 6 am to 8 pm Sun 6 am to 7 pm (Spring - Summer) www.joerandazzos.com
PRODUCE BUSINESS / MAY 2019 / 25